Effective Date: 27th October 2025

1. Legal Disclaimer

The information, products, and services provided on HTL Ghana’s website and mobile app are offered “as is” and “as available” without any warranties, express or implied. While HTL makes every effort to ensure accuracy, completeness, and reliability of all content and listings, we do not guarantee that:

  • Product descriptions, pricing, or availability will always be error-free.
  • The Platform will be uninterrupted or free from technical issues; or
  • External links or partner sites will meet your expectations.

HTL Ghana reserves the right to correct any errors, update product details, or modify prices at any time without prior notice.

HTL Ghana, its affiliates, partners, and employees shall not be liable for any direct, indirect, incidental, or consequential loss resulting from:

  • Use of or inability to use the Platform.
  • Delays, interruptions, or data loss.
  • Misuse or unauthorized access to your account.
  • Third-party service disruptions beyond HTL’s control.

Your continued use of our Platform constitutes full acceptance of these terms.

2. Customer Protection Notice

HTL Ghana is committed to fair business practices and customer safety in line with the Ghana Consumer Protection Guidelines, the Electronic Transactions Act, 2008 (Act 772), and Data Protection Act, 2012 (Act 843).

We guarantee that:

  • All genuine complaints and refund claims will be investigated and resolved within reasonable timelines.
  • Customer data will be handled with strict confidentiality and will never be sold or misused.
  • Products sold on HTL Ghana are authentic, quality-checked, and sourced from trusted suppliers.
  • All payments made through our official channels are secure and traceable.

If you encounter any suspicious activity or unauthorized seller posing as HTL Ghana, please contact our Fraud & Compliance Team immediately at support@htlghana.com.

3. Limitation of Liability

To the fullest extent permitted by law, HTL Ghana’s total liability for any claim related to the purchase, use, or delivery of products shall not exceed the amount paid for the item(s) in question. HTL is not responsible for consequential losses, loss of profit, or damage to personal data, devices, or property.

4. Customer Responsibility

Customers are responsible for:

  • Verifying product details before confirming orders.
  • Providing accurate delivery and contact information.
  • Safeguarding account credentials and payment details.
  • Using products as intended and following manufacturer guidelines.

HTL reserves the right to refuse service, cancel fraudulent orders, or suspend accounts found violating platform policies.

5. Updates to Legal Notice

This Legal Disclaimer and Customer Protection Notice may be updated from time to time. Any changes will be posted on this page with the revised effective date. Continued use of the Platform after updates indicates acceptance of the revised terms.

6. Contact Information

For legal inquiries or customer protection concerns, contact:
support@htlghana.com