Effective Date: 27th October 2025

At HTL Ghana, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, mobile app, or use any of our services.

By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal data to provide better services and improve user experience.

a. Personal Information

When you create an account, make a purchase, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment partners)
  • Account login details (username, password)

b. Non-Personal Information

We may collect:

  • Browser type and version
  • Device information (mobile, tablet, desktop)
  • IP address and approximate location
  • Pages visited and time spent on the site
  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  1. Process and fulfill orders, payments, and deliveries
  2. Provide customer support and communicate updates
  3. Personalize your shopping experience and product recommendations
  4. Improve our website, products, and services
  5. Send promotional offers, with your consent
  6. Comply with legal obligations and prevent fraudulent transactions

3. Cookies and Tracking Technologies

HTL Ghana uses cookies, web beacons, and analytics tools (e.g., Google Analytics) to:

  • Enhance browsing experience
  • Remember your preferences
  • Analyze website traffic and improve performance

You can manage or disable cookies in your browser settings. However, doing so may limit some features on our website.

4. Sharing of Information

We do not sell, rent, or trade your personal data.
We may share information only with:

  • Trusted service providers (e.g., payment processors, logistics companies, analytics providers) strictly for business operations
  • Regulatory or legal authorities, when required by law
  • Affiliates and partners, only when necessary to deliver specific services

All third parties are bound by confidentiality and data protection agreements.

5. Data Protection and Security

We employ strong technical and organizational measures to safeguard your data, including:

  • SSL encryption for data transmission
  • Secure data storage and restricted access
  • Regular audits and system monitoring

Despite our efforts, no system is 100% secure. Users share information at their own risk but can rest assured we take every reasonable step to protect it.

6. Your Rights

Under Ghana’s Data Protection Act, 2012 (Act 843) and the General Data Protection Regulation (GDPR), you have the right to:

  • Access and request a copy of your personal data
  • Request correction or deletion of inaccurate or outdated information
  • Withdraw consent to data processing (where applicable)
  • Object to direct marketing or profiling activities
  • Request data portability (transfer of your information)

Requests can be made by contacting support@htlghana.com.

7. Data Retention

We retain your data only as long as necessary to:

  • Fulfill the purpose for which it was collected
  • Comply with legal or regulatory obligations
  • Resolve disputes and enforce agreements

Once no longer needed, data is securely deleted or anonymized.

8. Third-Party Links

Our website may include links to third-party sites (e.g., payment gateways, partner brands). HTL Ghana is not responsible for the privacy practices of those external websites. We encourage you to read their privacy policies.

9. Children’s Privacy

HTL Ghana does not knowingly collect information from individuals under 18 years of age. If such data is mistakenly collected, it will be deleted immediately upon discovery.

10. International Data Transfers

If your data is transferred outside Ghana, we ensure that it is protected by adequate safeguards consistent with applicable data protection laws, including GDPR-compliant standard contractual clauses.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law or company practices. Updates will be posted here with a revised effective date. Continued use of the Platform after updates constitutes acceptance of the new policy.

12. Contact Us

For privacy-related questions or concerns, please contact:
support@htlghana.com